Effective Date: 14/06/2023
This Privacy Policy ("Policy") outlines how PaytenceTech OÜ ("Paytence," "we," or "us") collects, uses, discloses, and protects the personal information you provide when accessing or using our website located at https://paytence.com/ (the "Website") and our related services. As the data controller, we are responsible for ensuring that your personal information is processed in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
1.1.Personal Information: When you use our services or interact with the Website, we may collect personal information that you voluntarily provide to us. This may include your name, email address, contact information, and any other information you choose to provide.
1.2.Log Data: We collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your interactions with the Website.
2. Use of Information
2.1.We use the collected information to provide and improve our services, to communicate with you, and to ensure the security of our website.
2.2.The use of your personal information is based on various legal grounds as permitted under applicable data protection laws. These legal bases include:
2.2.1.Performance of a Contract: In certain instances, we may need to process your personal information to fulfill our contractual obligations or to take steps at your request prior to entering into a contract. This includes processing your information to provide you with the requested services, process transactions, and manage your account.
2.2.2.Legitimate Interests: We may process your personal information based on our legitimate interests, provided that such processing does not override your rights and interests. Our legitimate interests may include improving our services, enhancing user experience, preventing fraud and misuse, ensuring network and information security, and conducting marketing and promotional activities, among other lawful purposes.
2.2.3.Legal Obligations: We may be required to process your personal information to comply with applicable laws, regulations, or legal obligations. This may include, but is not limited to, complying with financial and accounting requirements, tax obligations, and responding to lawful requests or orders from law enforcement or regulatory authorities.
2.2.4.Consent: In certain situations, we may rely on your explicit consent as the legal basis for processing your personal information. We will seek your consent when required by applicable laws and regulations, and we will provide you with clear information regarding the purposes and scope of the processing.
3. Information Sharing and Disclosure
3.1.We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers who assist us in operating our website and providing our services.
3.2.We may also disclose your information if required by law, regulation, legal process, or governmental request, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
3.3.We may transfer and store your personal information outside the European Economic Area (EEA) in connection with the operation of our services and the fulfillment of our contractual obligations. This may involve the transfer of personal information to countries that may not provide the same level of data protection as your jurisdiction. When transferring your personal information outside the EEA, we take appropriate safeguards to ensure that your data is adequately protected.
4. Data Retention
4.1.We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
5. Data Security
5.1.We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Third-Party Links
6.1.Our website may contain links to third-party websites or services that are not owned or controlled by Paytence. This Policy does not apply to those third-party websites or services. We recommend reviewing the privacy policies of any third-party websites or services that you visit.
7. Your Rights
7.1.You have certain rights regarding your personal information. If you would like to exercise any of these rights, please contact us using the information provided below. Please note that you have the right to:
7.1.1.Right to Access: You have the right to request access to the personal information we hold about you. This includes the right to obtain confirmation as to whether or not we process your personal information and, if so, to request specific details about the processing activities.
7.1.2.Right to Rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request the correction, amendment, or updating of such information.
7.1.3.Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal information. This right applies, for example, when the information is no longer necessary for the purposes for which it was collected, or when you have withdrawn your consent and there is no other lawful basis for the processing.
7.1.4.Right to Restriction of Processing: You have the right to request the restriction of processing of your personal information under certain circumstances. This right may be exercised, for example, if you contest the accuracy of the information or if the processing is unlawful, but you do not wish for the data to be deleted.
7.1.5.Right to Data Portability: Where the processing of your personal information is based on your consent or the performance of a contract, you have the right to receive that information in a structured, commonly used, and machine-readable format. You also have the right to transmit the data to another data controller without hindrance, where technically feasible.
7.1.6.Right to Object: You have the right to object to the processing of your personal information on grounds relating to your particular situation. We will cease processing your information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or if the processing is necessary for the establishment, exercise, or defence of legal claims.
7.1.7.Right to Withdraw Consent: If we rely on your consent as the lawful basis for processing your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing based on consent before its withdrawal.
8. Cookies
8.1.We use cookies and similar technologies on our website to enhance your browsing experience, analyse website traffic, and personalize content. By using our website, you consent to the use of cookies in accordance with this clause and our Cookies Policy.
9. Changes to this Policy
9.1.We may update this Policy from time to time. We will notify you of any material changes by posting the updated Policy on our Website. Your continued use of our services after the posting of any changes constitutes your acceptance of the updated Policy.
10. Contact Us
10.1.If you have any questions or concerns regarding this Privacy Policy or you want to exercise you rights, please contact us at info@paytence.com.
